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How too388 Handles Your Personal Information

Your account data, wallet details and browsing activity are handled with clear purpose — we collect only what we need to run your account and process payments through DANA, OVO, and GoPay.

Account data protectionDANA, OVO, GoPay wallet privacyCookie controls availableData access on requestIndonesia-region scope
too388 How too388 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access, correct or delete personal information we hold, or if you have a question about how your wallet data is being used, you can contact our support team directly. We aim to respond to data-related requests within a reasonable timeframe, and we will always confirm receipt of your request first.

Team online

Live Chat

Open the live chat widget from any page on too388 to raise a data or privacy question directly with a support agent during active hours.

Email Support

Send your data access or deletion request by email. Include your registered account email and the specific data you are asking about for a faster response.

Account Settings

Some preferences — such as marketing communications and cookie consent — can be updated directly from within your account settings without contacting support.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We use a layered approach to keep your account information safe. Data in transit is encrypted, and access to stored records is restricted to the internal teams that need it to operate your account or investigate a support request. Here is how each area works in practice.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to see which pages load well. You can block non-essential cookies from your browser settings at any time without losing account access.

Wallet Data Handling

Your DANA, OVO or GoPay reference is stored only to match your deposit and withdrawal records. We do not store full wallet credentials — only the reference your wallet provider shares during the transaction.

Data Retention

Active account data is kept while your account is open. Once you close your account, we delete non-essential records within the period stated in your closure email and keep only what financial obligations require.

Access and Correction Requests

You can request a copy of the personal data we hold, ask us to correct inaccuracies, or ask for deletion. Submit your request via live chat or email and we will confirm receipt and next steps.

Common Questions About Your Privacy at too388

These are the questions we hear most from people in Indonesia who want to understand their data rights before or after opening an account. If your question is not here, contact support directly.

We collect your name, email address, phone number, and the wallet reference linked to your DANA, OVO or GoPay account. Device and session data is also logged for account security purposes.

No. Your GoPay or OVO reference is used only to match your transaction records internally. We do not share wallet identifiers with third-party advertisers or unrelated services.

Non-essential data is deleted within the period confirmed in your account closure email. We retain only what financial or audit obligations require, nothing more, and we do not use closed-account data for marketing.

Yes. Submit a data access request via live chat or email using your registered account address. We will confirm receipt and send you the relevant records within a reasonable response window.

Session cookies keep you logged in; analytics cookies measure page performance. Non-essential cookies can be blocked from your browser settings at any time without affecting your ability to access your account.

No. We do not sell or rent your personal data to third parties for marketing. Data is shared only with payment processors like DANA, OVO and GoPay as needed to complete your transactions.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.