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Understand Your Rights on too388

Our legal terms set out how your account, personal data and payment activity on too388 are handled — including transactions through DANA, OVO and GoPay.

Account TermsData & PrivacyJurisdiction NoticeDANA, OVO, GoPay Policy ContextContact Your Rights Team
too388 Understand Your Rights on too388
ACCOUNT POLICY STANDARDS

How We Handle Your Data and Account

Our approach to data, cookies, account security and policy transparency is built around your ability to understand what we hold, how we use it and how to request changes. These are not vague commitments — each area has a concrete process you can follow through your account or by contacting support directly.

Data Handling and Retention

We collect only the data needed to operate your account and process wallet payments. Retention periods follow what local law and payment-provider requirements specify — no longer.

Cookie Use and Consent

Cookies on too388 support session security and payment-flow continuity for DANA, OVO and GoPay. You can manage cookie preferences through your browser settings at any time.

Account Security Practices

Your account uses OTP verification at login and for sensitive actions like withdrawal requests. Never share your OTP or PIN with anyone — our team will never ask for them directly.

Requesting Changes to Your Data

To access, correct or request deletion of personal data we hold, contact us via the Account Settings policy centre or by email. We document and act on each verified request.

LEGAL CONTACT PATHS

Reach Us on Legal Matters

If you have a question about your rights under these terms, a data request or a policy dispute connected to your account or wallet activity, our support team handles these directly. We aim to respond to formal legal and policy queries within a reasonable timeframe, and we document each case for accountability.

Live Chat — Account Policy Open the live chat from your account dashboard to raise a legal or policy question. Agents can escalate formal requests to the compliance team on your behalf.
Email — Rights and Data Requests Send formal data access or account policy requests by email. Include your registered account details and specify the policy area so we can route your case correctly.
Account Settings — Policy Centre Your account settings contain a dedicated policy section where you can review current terms, submit a data request or flag a dispute tied to your DANA, OVO or GoPay activity.

Legal Policy Questions Answered

These questions cover the legal matters we get asked about most often — account rights, data access, policy changes and what to do if you have a dispute. If your question is not here, contact support through live chat or the policy centre in your account settings.

Access depends on local law and your eligible region. We do not confirm or override local legal requirements — if access is restricted in your area, those local rules apply.

We collect the information needed to verify your identity and process wallet transactions via DANA, OVO or GoPay. This includes your name, contact details and payment identifiers.

Go to Account Settings and open the policy centre, or send a written request by email. Include your account details and specify whether you want access, correction or deletion.

We retain data for the minimum period required by local law and payment-provider obligations. After that period, personal data is removed in line with our retention policy.

Raise a formal dispute via live chat or email, referencing the specific policy section in question. The compliance team reviews escalated cases and responds with a documented outcome.

Yes. Material updates to our terms are communicated to your registered contact before they take effect. Continuing to use the platform after the update date means you accept the new version.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.